Privacy Policy
Introduction
We respect your rights to privacy and we are committed to
protecting your personal information. The purpose of this
privacy notice is to explain how we collect and use personal
information.
Data Controller
We are the data controller of all personal information that is
collected and used about our customers for the purposes of
European Union data protection law.
How to get in touch
A Data Protection Officer (DPO) has been appointed to
co-ordinate the collection, use and retention of personal data
to ensure compliance with the Data Protection Acts, this
Policy and related procedures If you have any questions about
this policy or a data subject access request please contact us
via the Contact Us
button on the homepage.
The information we process
To provide you with our services, we collect and process
various categories of personal information throughout your
relationship with us. These include Customer information such
as your name, address, contact details.
How we obtain your personal information
We obtain personal information when you explicitly provide it
to us, or information that we gather from your use of our
website, your use of our services and the technology you use
to access our services (for example your location, Internet
Protocol (IP) address, or telephone number or email). In
circumstances where you are unable to provide personal
information which we require for statutory or contractual
reasons, we may be unable to process your query. In certain
circumstances you may provide us with personal information
relating to other people. Please ensure that you provide a
copy of this Notice to any third party whose personal data you
provide to us or have provided to us previously.
We do not add contact details of any query to any newsletter
or mailing list in compliance with GPDR requirements. Your
data is securely processed for the sole purposes of your query
only and on the basis of our legitimate interest in operating
our business.
Please note that you have a right to object to processing of
your personal information where that processing is carried on
for our legitimate interests.
How long we keep your personal information
We will not retain your data for longer than is necessary to
fulfil the purpose for which it was originally collected. We
will also consider the nature and sensitivity of the data, the
volume or size of the data collected as well as our legal
obligations, in determining the appropriate retention period
for the relevant data set. We anonymise and or delete data
that is no longer required.
Security
Your privacy and the security of your data is of critical
importance.
When you access our website you do so through secure servers.
The use of Secure Socket Layer (SSL) technology means that all
personal information, will be encrypted as it travels from
your computer to the website. SSL is an industry-standard
method that is used to transmit personal information securely
over the Internet. Our use of SSL and digital certificates
ensures you are actually sending data to us rather than a
third party, so you can be confident of safely and
confidentially completing your query.
Sharing information with third parties
At present, we disclose your personal information to some or
all of the following:
a) Where required by law, to law enforcement agencies,
judicial bodies, government entities or regulatory bodies.
Your rights
Right of Access
You can request a copy of the personal data we hold about you.
Right to Rectification
If you have reason to believe any of the information we
collect on you may be inaccurate, and you cannot correct such
inaccuracy yourself through your registered account with us,
please contact us
Right to Erasure (Right to be Forgotten)
You have the right to request that your personal data be
deleted in certain circumstances including
Right to Restriction of Processing
You can ask that we restrict your personal data (i.e., keep
but not use) where:
We can continue to use your personal data:
We can continue to use your personal data:
Right to Data Portability
Where you have provided personal data to us, you have a right
to receive such personal data back in a structured,
commonly-used and machine-readable format, and to have those
data transmitted to a third-party data controller without
hindrance but in each case only where:
Right to Object
You have a right to object to the processing of your personal
data in those cases where we are processing your personal data
in reliance on our legitimate interests. In such a case we
will stop processing your personal data unless we can
demonstrate compelling legitimate interests which override
your interests and you have a right to request information on
the balancing test we have carried out.
Right to Complain
You have the right to lodge a complaint with the Data
Protection Authority, in particular in the Member State of
your residence, place of work or place of an alleged
infringement, if you consider that the processing of your
personal data infringes the GDPR.
We respect the privacy of all visitors to our websites. This Cookie Policy outlines our policy concerning the use of cookies, tracking beacons, local storage and similar technologies ("Cookies").
We may update our Cookie Policy from time to time to reflect any changes in technology or legislation or our data use policies which may affect the way in which Cookies are used by us and how you as a user, can manage them.
Cookies are small text files that are stored by the browser (e.g. Internet Explorer, Chrome or Safari) on your computer or mobile. You can think of Cookies as providing a "memory" for the website. They allow websites and apps to store things like user preferences, enabling you to navigate more efficiently between webpages, login information and generally improving your online experience.
We may also use tracking beacons (also known as "clear GIFs" or "pixel tags") or similar technologies on our Site to enable us to know whether you have visited a web page or received a message.
Local storage is often used as an alternative to a cookie on devices (such as smartphones or connected TVs) which use you use to access and connect to our Sites.
Essential Cookies
These are Cookies which are required for certain features of our Sites to work. For example, Cookies are required to remember if you are signed in as you browse around our Sites.
Functional Cookies
These help us personalise your experience by remembering your preferences and settings.
Some examples of how we use these Cookies are:
Analytics and Performance Cookies
These help us understand how people are using our Sites, so we can better serve them. We sometimes get other companies to analyse how people are using our Sites. These companies might set their own performance cookies. Some examples of how we use these Cookies are:
It is usually possible to stop your browser accepting Cookies, or to stop it accepting Cookies from a particular website. However, if you disable all Cookies we cannot tell if you are signed in and some features of our Sites may not work correctly and you may have to manually adjust some preferences every time you visit.
All modern browsers allow you to change your cookie settings. You can usually find these settings in the Options or Preferences menu of your browser.
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